RETURNS 

To return your full priced bag, accessory or jewellery piece for a refund or exchange please email us at hello@shopvestirsi.com

Please note due to hygiene reasons all earring sales are final and are not able to be returned. 

Please contact us within 30 days of your order arriving to you. If more than 30 days have passed since you received your order, unfortunately we are unable to offer process your return. (This will be extended to 60 days over the Christmas gifting period for bags purchased during November and December.)

Please note the cost of returning the item back to our warehouse is the responsibility of the customer.

Please note VESTIRSI not liable for packages lost in the post so we suggest returning your bag back to us via registered post.

Once your item arrives back to our warehouse, please allow up to 7 business days for your return to be processed.

For refunds, funds should appear in your bank account/credit card within 5-10 business days of being processed. Funds will be returned to the original form of payment. 

 

EXCHANGES

We are happy to facilitate exchanges within 30 days for unused items.

Please email our team at hello@shopvestirsi.com and we will send you the paperwork.

If you need your new item urgently, we recommend returning your original order for a refund and repurchasing in the new item as a seperate transaction. This allows us to ship you your new item immediately.

Alternatively, if you don't need your new item urgently, you can return your original item back to us, wait for our returns team to receive it, process your exchange, and ship you your replacement. This process is obviously slower than returning your for a refund and then purchasing a new bag as a replacement, but you are welcome to choose which ever process suits you best.

Please note if an item is showing as "low stock" we recommend purchasing your replacement as soon as possible to avoid disappointment, as it may sell out while you are waiting for your return to arrive back to us and be processed.

 

RETURNS ON SALE ITEMS

Please note all purchases of Sale items are final and there are no exchanges, returns or refunds on these items for any reason.

This includes items bought during a "Black Friday Sale", "Flash Sale" or "End of Season Sale" 

 

RETURNS ON SLIGHTLY IMPERFECT CLEARANCE ITEMS

Please note all purchases of Seconds and "Slightly Imperfects" are final and there are no exchanges, returns or refunds on these items for any reason.

This includes any cases where the customer feels the imperfection on the "Slightly Imperfect" bag is different or worse to the examples provided in the pictures. We endeavour to display a wide range of imperfections on the product pages but are unable to photograph every bag and photograph every type of imperfection.

 

GIFT CARDS

Gift cards are valid for 365 days. Gift cards are non-refundable. Gift cards cannot be used to purchase another gift card.

 

All orders processed online constitute an agreement to these policies, terms and conditions.